Returns

Please contact us first if you wish to return an order by emailing info@poppyspaws.uk within 7 days of receiving your order.

The item(s) must be returned to us in the original condition with tags attached. We cannot accept items where the tags have been removed under any circumstance. Returns made after the returns timeframe, or in an unsuitable condition such as worn/marked/without tags will not be accepted and you will need to arrange collection of your returned goods at your own cost.

Goods must be unused, in perfect condition and remain in a re-saleable condition so we recommend a careful indoor try on (clean pups only please!) if you need to try on an item. We regret that we cannot accept returns or exchanges for goods that are not in this perfect condition.

Please ensure your return includes your:
- Order Name
- Order Number 
- Email address used to place your order, and if different, the email you contacted us on to request your return.